Our manufacturer warranties
This is how we prove quality and durability!
"Lifetime" warranty
On the granite grindstone at breakage and breaking out of stone particles
Warranty conditions:
The warranty is valid from the date of purchase, unlimited in time, in case of breakage and breaking out of stone particles from the granite despite the use of the mill according to the operating instructions and manufacturer’s specifications.
The granite stones will be replaced free of charge if the grinding performance is impaired due to breakage or eruption of stone particles.
The warranty does not apply to damage caused by force or improper use.
12 years warranty
Separately for premature wear of the granite grinding stone
Warranty conditions:
The warranty is valid from the date of purchase and entitles the user to a free regrinding of the granite millstone if this should become necessary within the warranty period and the mill has been used in accordance with the operating instructions.
12 years warranty
On all other components of the household mill such as housing, hopper, motor, etc.
Warranty Provisions:
The warranty is valid from the date of purchase for all demonstrable defects in material and workmanship and is for replacement, repair or refund of the purchase price at our option.
Fragile parts are excluded from the warranty. Wood is a living material and small cracks may appear in the wooden casing. These are not considered material defects.
The warranty does not include compensation for consequential damage, does not apply in the event of loss or natural wear and tear, or damage resulting from the use of force, improper use, or lack of or improper care.
In case of interventions that are not carried out by the manufacturer or by persons authorized by the manufacturer, the warranty claim expires.
GENERAL WARRANTY CONDITIONS
The mills are to be operated in accordance with the operating instructions and are intended for milling the types of grain and similar grains specified in the operating instructions. The grains must be clean and fit for human consumption.
The mills are designed and constructed for private home use only. Only household quantities may be processed. The warranty does not apply to commercial mills and commercial use.
Any other use of the mills is considered improper and does not entitle the user to claim under the warranty
A warranty provided does not extend or renew the warranty period.
The warranty is valid in the entire European EU area for devices purchased in one of the Member States of the European Union and placed on the market there by the manufacturer or with the manufacturer’s consent.
Of course, you retain all respective statutory warranty rights against your seller. These shall not be affected by the additional warranties assumed by us.
WARRANTY PROCESSING:
In case of warranty claim, please contact us at the following address by mail or e-mail:
Warrantor and warranty address:
AGRISAN NATURAL PRODUCTS GMBH
Gasteigweg 25
A 5400 Hallein
Austria
Tel. 0043 6245 83282
E-mail: info@agrisan.at
You will need the proof of purchase/invoice to claim the warranty. Please attach this to the complaint.
Before you return the device, please describe the problem to us first. There could be a minor issue or an operating error that can be quickly resolved.
If necessary, we organize the collection within Austria and Germany for you free of charge by parcel service.
A return from the rest of the EU area we ask to make in consultation with us. We will only bear the costs for this if we have agreed to do so in advance.
If it is necessary to return your mill, please pack it in the original carton or, if possible, in a strong enough carton with sufficient protection. Please use sufficient stuffing material such as newspapers, cardboard boxes, etc.
Please send only the grinder without accessories, lid, manual etc.
If you send the package to our address yourself, please frank the package, please sufficient and also think about transport insurance. We are not liable for any loss or damage due to transportation.
Status: 22.08.2023
